The EIB Complaints Mechanism handled more cases in 2017 than ever before.
That’s partly because the Bank is increasingly visible, which creates more awareness of its environmental and social impact, and of its independent, public accountability mechanism. It’s also the result of the growing number of complex deals in which the Bank is involved and some relatively high-profile projects that attracted multiple complaints.
The EIB Complaints Mechanism in 2017
• 114 new complaints, up 25 from 2016
• 103 complaints registered as admissible, up 19
• 173 cases handled, up 51
• 101 complaints open at year-end, up from 59
Mombasa Port Access Road
In January 2017, the Complaints Mechanism received the first of 13 complaints about the implementation of the Corrective Action Plan put in place within the Mombasa Port Access Road project in Kenya. The plan’s aim was to compensate 120 owners of structures of the Jomvu area evicted in May 2015 without due procedure. While the people affected had received cash compensation, the Complaints Mechanism found that the valuation of assets was not communicated transparently. Some affected people may also have been left out of the compensation. In December 2017, the complainants and the implementer of the project agreed that the Complaints Mechanism would facilitate a mediation process in 2018 to clarify the valuation methodology used for calculating compensation and to review the outcome of these valuations.
Mombasa homes whose residents may be left out of the compensation agreement